Comprehensive Solutions for Independent Cinemas
At INSIGHT Cinema Solutions, we provide a fully integrated, cost-effective platform that helps independent and art house cinemas streamline operations, increase revenue, and enhance customer engagement. Our powerful suite of solutions is built with the unique needs of independent exhibitors in mind.
Single, Integrated CRM Database
Know your customers like never before.
Our cinema-focused CRM allows you to track patron behavior, purchase history, and engagement. Use targeted marketing, patron purchase habits, and personalized offers to make data-driven decisions, build stronger relationships, and increase customer retention.
- Family-oriented CRM with household linking
- Track customer preferences, movie genre interests, ticket/POS purchase and fundraising activities
- Comprehensive contact management, tracking all conversations, correspondence, and donor relations
- Push notifications for special promotions and last-minute offers
- VIP patron tagging with real-time notifications when they purchase tickets or make donations
Ticketing & Admissions
Sell tickets easily—anywhere, anytime.
Our flexible ticketing system supports online, in-person, mobile, and kiosk sales, making the purchase process seamless for customers and staff.
- Fully integrated POS and online ticketing
- Mobile-friendly website for ticket purchases
- Free, branded, mobile ticketing app
- Member & discount pricing automation
- Reserved seating, waitlists, and event ticketing
- Easy refunds, exchanges, and pre-sales management
- Automated movie schedule distribution to search engines and newspaper groups with live links
Concessions
Increase per-customer spend with an easy-to-use POS system.
Our fast, intuitive concessions interface helps staff move lines quickly while tracking inventory and maximizing revenue.
- Customizable combos & upsell prompts
- Automated member & loyalty discounts
- Inventory tracking to prevent stockouts
- Sell tickets and concessions separately or together a single sale
- VIP patron tagging with real-time notifications when they purchase tickets or make donations
Marketing
Target the right audience with the right message.
Our marketing tools let you automate campaigns, track results, and engage customers more effectively.
- Website and social media integration
- Target patrons based on film/event preferences, ticket purchase history, location, and membership level
- Track campaign effectiveness & ROI with or without Google Tag Manager
- Integrated promotions, discount codes, and personalized donor solicitations
- Provides smart “Buy Tickets” links for your weekly movie schedule email newsletter
- Seamless integration with Constant Contact, Mailchimp, Vertical Response, and GetResponse
Integrations
Connect ICS with the systems you already use.
Our platform offers seamless integrations to ensure your cinema operates efficiently and delivers the best experience for your customers.
- Real-time data feed for custom websites to display complete film schedules dynamically
- Optional Website plugins for WordPress and Wix that utilize our schedule data feed to present cinema programs in a variety of attractive formats
- Integrations with Digital Signage & Phone-based Screening Schedule Systems keep showtimes up to date across all customer touchpoints
- Integration with TMS, scheduling, & accounting systems
- Sync customer data with Email Marketing Platforms such as Constant Contact and Mailchimp to enhance audience engagement.
- API access for custom integrations
- Cloud-based syncing for multi-location management
Payment Processing
Lower costs & streamline transactions with our integrated payment system.
Our flexible payment solutions ensure seamless transactions while giving cinemas control over their preferred payment processing partners.
- Competitive credit card processing rates
- Contactless & mobile payments
- Fraud/Card-Testing prevention tools
- Support for gift card sales and balance tracking at POS and online
- Universal payment gateway allows cinemas to use their preferred credit card merchant account processor
Reporting & Insights
Make smarter business decisions with real-time reporting.
Our system provides powerful reporting tools to track revenue, attendance, and customer behavior.
- Hundreds of pre-built reports designed for the cinema industry
- Dozens of charts or graphs illustrate sales results and market trends
- Custom report writer for tailored analytics
- Dashboards reveal sales, concessions, fundraising, and membership insights
- Real-time data access and automated email reports
- Automated Comscore, SWIFT, and Maccsbox reporting integration
- End-of-day financial reports sent to stakeholders automatically
Membership
Build lasting relationships and turn moviegoers into loyal members.
Our comprehensive membership system allows cinemas to offer flexible, tiered programs with automated benefits, renewal reminders, and exclusive perks that drive retention and engagement.
- Create unlimited, tiered membership levels with custom, automated benefits
- Automatic renewal reminders & online membership management
- Targeted offers for members & high-value customers
- Automated membership renewal prompts at POS
- Optional membership auto renewal saves staff time and improves cash flow
- Custom-branded membership cards with barcode or magnetic stripe
Loyalty
“We have expanded our loyalty program and lowered our costs with INSIGHT Cinema Solutions.
Their credit card partner is top-notch and they have outstanding customer support.
INSIGHT Cinema Solutions is responsive to our requests and quickly adjusts their systems to meet our needs.”
Byron Berkley, Theatre Owner
4 Star Cinema, Kilgore, TX
Turn occasional moviegoers into lifelong patrons.
Our loyalty program seamlessly integrates with ticketing, concessions, and marketing.
- Offer loyalty points to all patrons, loyalty program participants, or members only
- Track loyalty points across couples—either partner can redeem accumulated benefits
- Multiple options identifying patrons at POS
- Loyalty points added automatically with online sales; no need to enter codes
- Create loyalty point incentives to drive sales during off-peak times
E-Commerce
Sell more than just tickets.
Our all-in-one platform allows you to sell memberships, merchandise, gift cards, and theatre rentals directly from your website.
- Online gift card sales & balance tracking
- Sell gift memberships & cards and collect the buyer’s instructions for delivery
- Secure checkout with multiple payment options
- Donation add-ons with ticket, class, and membership purchases
- Custom, hosted forms created for each appeal mimic your website’s look and feel
- Non-commerce, data-only forms can collect mailing list and/or loyalty program sign ups
Ticket Scanning
Fast, reliable access control to enhance security and efficiency.
Our ticket scanning solution ensures smooth entry for customers while providing real-time insights for staff.
- Support for affordable Android or iOS handheld scanners
- Scan tickets, passes, and memberships for quick entry
- Real-time validation to prevent duplicate entries
- Scan pulls up customer name, film purchased, tickets, and auditorium
- Integrates seamlessly with online and box office ticketing
- Track attendance and generate reports on ticket usage
Digital Signage
Enhance your in-theater experience with real-time digital signage.
Our Digital Info module provides a dynamic way to display showtimes, promotions, and important theater information.
- Allows for unlimited, custom, slide shows on customer-facing POS screens – alternatively displays current seating chart for customer reserved seat selection
- Custom digital signage (Digital Info) displays movie schedules, event details, and promotions
- Automate daily movie schedules with sold-out or limited seating indications
- Display trailers, upcoming event information, sponsor ads, and alternative revenue opportunities
- Auditorium-specific signage displays movie posters, titles, showtimes, and auditorium numbers
- Digital Info updates dynamically as schedules change throughout the day
- Works with Amazon Fire TV Stick ($40 per screen) and any HD monitor with HDMI input
- Simple and intuitive sign management system for easy content updates
- Helps increase staff efficiency by displaying answers to frequently asked questions
Fundraising & Donations
Boost revenue through easy-to-manage fundraising tools.
Our system allows cinemas to track all types of fundraising beyond simple donations, making it a complete solution for managing donor engagement and fundraising events (no additional third-party fundraising system required).
- Online donation forms with targeting, recurring gift, and memorial, tribute/in-honor options
- Integrated donation add-ons at POS, online checkout, and class registration
- Grant management tools with application tracking and reminders
- Moves management, LYBUNT/SYBUNT reporting, and donor wealth targeting
- Automated donor acknowledgment letters & emails
- Sponsorship tracking for events, seats, and facility naming rights
- Track all types of fundraising, including sponsorships, raffle tickets, auctions, and event ticket/table sales
- Track fundraising revenue separately from box office purchases
- Integrated wealth prospecting and donor screening tools
- Full engagement tracking across couples—understand attendance patterns, giving history, and patron frequency
Film Festivals
Comprehensive festival management from scheduling to access control.
Our system is designed to handle the complexities of multi-site, multi-screen film festivals while ensuring a seamless experience for attendees and organizers alike.
- Quick film scheduling and programming tools with multi-site & multi-screen support
- Schedule pre- and post-screening events alongside films
- Online shopping cart allows attendees to purchase multiple films in one transaction
- Passholders can select films in advance online
- Ability to sell sponsorships and all- or limited-access passes online or over the phone
- Affordable handheld ticket scanners for door entry
- Real-time reporting on film attendance and pass usage
- Segment inventory for passholders and single-ticket buyers
- Optional digital signage automatically updates movie posters, titles, and showtimes at each location
- Custom pricing and bundled ticket sales
- Priority access for members & sponsors
- Streamlined check-in and attendee tracking
Café & Bar
Enhance the customer experience with seamless bar and restaurant management.
Whether you run a café, full-service restaurant, or bar, our system simplifies sales, inventory, and service.
- Fully integrated with your membership and loyalty programs at the bar or café for seamless discounts and other benefits
- Orders can be assigned to tables, servers, or marked as To-Go/Delivery
- Support for full bar with liquor inventory tracking
- Run multiple open tabs and switch between them seamlessly; start a tab with a Chip Reader and never lose an order if a customer walks out
- Sell custom cocktails with optional on-screen recipes
- Fast, intuitive POS that allows bartenders to focus on serving customers
- Quick ‘another round’ feature for faster service
- Customizable forced choice questions for food orders (e.g., toppings, preferences)
- Record patron allergy info, preparation notes, and special instructions
- Real-time inventory management with quick 'Out of Stock' toggling
- Separate food and drink order printing for streamlined kitchen and bar operations
- Option to hide café menu from Box Office and Concessions while still selling tickets and concessions from the café
Education & Class Registration
A full-featured education platform—not just a ticketing workaround.
Unlike competitors that treat classes as ticketed events, our solution is built specifically for educational programs.
- Full shopping cart solution for class/camp registration, tickets, and donations
- Family profiles for easy re-enrollment
- Custom fields for student information, including school, allergies, emergency contacts, and more
- Scholarships, partial payment plans, and automated balance payments
- Discounts for multi-student or multi-class enrollments
- Mobile-friendly registration and filtering tools for class selection
Get Started Today!
ICS is the only fully integrated solution built specifically for independent & art house cinemas. Let’s talk about how we can help your cinema increase revenue, streamline operations, and enhance customer engagement.
Contact us today for a free demo!