Customer Support

Real People. Real Support. No Barriers.

At INSIGHT Cinema Solutions, we believe that customer support should be immediate, accessible, and tailored to your needs. Unlike many of our competitors, we don’t make you fill out a form and wait for a response—we encourage you to call us directly and speak with a real person who is ready to help.

  • Toll-Free Support: (866) 379-5813 (Ext. 2 or Ext. 3)
  • Email Support: support@easy-ware.com

Your cinema’s success is our success. That’s why we provide personalized support designed to fit the way your business operates. We know that every cinema is unique—each with its own policies, workflows, and challenges. Our expert support team is here to ensure that your system is running smoothly so you can focus on delivering an outstanding experience for your patrons.

Training & Ongoing Support—Always Free

We believe that learning should never come at a cost. Whether you’re onboarding new staff, refining your processes, or exploring new features, we offer unlimited training to help you get the most out of our system.

  • New team member? We’ll provide training to get them up to speed.
  • Need a refresher? We’re happy to walk you through any feature at any time.
  • Trying something new? Our team will help you implement best practices that work for your cinema.

Our goal is to empower your team to use our system effectively, ensuring that your staff always feels confident and capable.

A True Partnership—Beyond Just Support

We don’t just troubleshoot issues—we actively listen, improve, and evolve our platform based on customer feedback. When you reach out to our support team, you’re not just getting assistance—you’re contributing to the continuous improvement of INSIGHT Cinema Solutions.

  • Tailored recommendations to optimize your workflows
  • Best practices for ticketing, concessions, memberships, marketing, and more
  • A support team that understands the unique challenges of independent cinemas

With INSIGHT Cinema Solutions, you’re never alone. Our dedicated, US-based support team is always just a call or email away. Whether you need immediate assistance, in-depth training, or strategic advice, we are here for you 24/7, 365 days a year.

Let’s work together to make your cinema the best it can be.